ISO 10004:2018 Certification - Quality management - Customer Satisfaction
What is ISO 10004?
ISO 10004 provides guidance on developing and implementing processes for monitoring and measuring customer satisfaction within the organization. The standard supports the development and implementation of an overall framework to ensure customer satisfaction that integrates with the context of the organization and focuses on leadership and commitment.
The standard specifies the key principles to implement and maintain an effective monitoring and measuring processes for customer satisfaction which include:
- The commitment of the organization
- Ensuring effective capacity to manage the monitoring and measuring processes
- Transparency of the monitoring and measuring processes
- Accessibility to all interested parties
- Responsiveness to the results of monitoring and measurement
- Information integrity and confidentiality
- Ensuring a customer-focused approach that promotes accountability and competence
- Providing timelines for monitoring and measuring customer satisfaction
- Comprehension and continuity of monitoring and measurement
Benefits of ISO 10004 Certification
Who can be certified ISO 10004 Certification?
ISO 10004 standard can be used by any organization, regardless of its size, scope, the field of business, public or private, to develop and implement effective monitoring and measuring processes for customer satisfaction within the organisation based on accepted international best practices.
Document required for ISO 10004 Certification
The extent of Documented Information differs as per:
Role of Shamkris and Process of ISO 10004 Certification
Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain an accreditation body of success in addition to enhanced performance.
The implementation process is described below: