ISO 20000-1:2018 - IT SERVICE MANAGEMENT
What is ISO 20000-1 : 2018 ITSM?
Benefits of ISO 20000-1 : 2018 ITSM Certification
Who can be certified ISO 20000-1: 2018 ITSM?
ISO/ITSM 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management, and business services to help ensure effective and resilient services in today’s changing service delivery environment.
Document required for ISO 20000-1 : ITSM
The extent of Documented Information differs as per:
Role of Shamkris and Process of ISO 20000-1 : ITSM Certification
Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain a certificate of success in addition to enhanced performance.
The implementation process is described below:
Implementing Management System
Year on Year
Achieving ISO 20000 certification can help your organization improve its services, create a framework for independent assessment and demonstrate an ability to meet customer requirements. It also gives your organization a competitive advantage, as it demonstrates your reliability and high quality of service.
An SMS supports the management of the service lifecycle, including the planning, design, transition, delivery, and improvement of services, which meet agreed requirements and deliver value for customers, users and the organization delivering the services.”
ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes that form a service management system for the effective delivery of services to the business and its customers.