ISO 22483:2020 - TOURISM QUALITY MANAGEMENT SYSTEM
What is ISO 22483?
The ISO 22483 standard, originally designed by the British Standards Institute (BSI), was reconsidered by the International Standards Organization (ISO) and re-published as an international standard. The last update of this standard was made in 2020.
This standard creates quality requirements and recommendations for hotels in terms of staff, service, events, entertainment activities, security, maintenance, cleaning, supply activities, and customer satisfaction, regardless of their classification and grouping.
The ISO 22483 standard provides a common and feasible reference for all hotels in terms of quality service delivery and has been designed taking into account different hotel types, existing classification systems, business models, sizes and services, and current customer demands and global trends.
The ISO 22483 standard is the standardization of the terminology and features of the services provided by tourism service providers, including related activities, attractions, and the facilities and equipment requirements used by them, in order to provide criteria to make informed decisions for hotels and consumers operating in the field of tourism.
Benefits of ISO 22483 Certification
Leading to Better
Actionable Data
Product Quality
Improves customer confidence
Insight into your Supply Chain
Safety Assurance
Who can be certified ISO 22483 Certification?
Hotels
Document required for ISO 22483 Certification
- System Manual
- System Procedure
- Policy
- Objectives
- Mission & Vision
- Standard Operating Procedure (SOP)
- Checklist
- Forms
- Formats
- Records
The extent of Documented Information differs as per:
- Organization’s size
- Activities performed by the organization
- Processes undertaken by the Organization
- Products and services offered by the organization
- The complexity of processes undertaken
- Competence of persons involved
Role of Shamkris and Process of ISO 22483 Certification
Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain an accreditation body of success in addition to enhanced performance.
The implementation process is described below:
Time Frame
Task
Process
Day 1
GAP Analysis
Certification Body
Selection
Cost Estimates
- Finding the ISO 22483 between existing system related to GDP requirements
- Selecting the appropriate certification Body
- Based on the scope of your business & certification Body you choose
Week 1
Developing Documents
- Management System Manual, Management System Procedures, Policy, Objectives, Forms etc.
- Review of Standard Operating Procedures (SOP)
Week 4
Implementing Management System
- ISO 22483 Awareness training for the top management and staff
- Implementing a well-documented management system throughout the organization
Week 8
Internal Audit
MRM
CAPA
- Internal audits identifying nonconformities related to ISO 22483 requirements
- Management Review Meetings
- Corrective and Preventive Action plan for nonconformities
Week 10
Certification Body
Audit
N-C Closing
- Shamkris acts on your behalf and assists you in the third-party audit
- Closing of any nonconformities identified by the certification Body
Week 12
Certification Body
- ISO 22483 certificates issued for 1 years
- Yearly Renewal Audit
Year on Year
Yearly Compliance
- Support of Yearly documentation for audit