ISO 22483:2020 - TOURISM QUALITY MANAGEMENT SYSTEM
What is ISO 22483?
The ISO 22483 standard, originally designed by the British Standards Institute (BSI), was reconsidered by the International Standards Organization (ISO) and re-published as an international standard. The last update of this standard was made in 2020.
This standard creates quality requirements and recommendations for hotels in terms of staff, service, events, entertainment activities, security, maintenance, cleaning, supply activities, and customer satisfaction, regardless of their classification and grouping.
The ISO 22483 standard provides a common and feasible reference for all hotels in terms of quality service delivery and has been designed taking into account different hotel types, existing classification systems, business models, sizes and services, and current customer demands and global trends.
The ISO 22483 standard is the standardization of the terminology and features of the services provided by tourism service providers, including related activities, attractions, and the facilities and equipment requirements used by them, in order to provide criteria to make informed decisions for hotels and consumers operating in the field of tourism.
Benefits of ISO 22483 Certification
Who can be certified ISO 22483 Certification?
Document required for ISO 22483 Certification
The extent of Documented Information differs as per:
Role of Shamkris and Process of ISO 22483 Certification
Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain an accreditation body of success in addition to enhanced performance.
The implementation process is described below: