Shamkris Global Group

ISO/IEC 25010:2011 Certification

Systems and software Quality Requirements and Evaluation (SQuaRE)

What is ISO 25010 Certification?

ISO/IEC 25010:2011 is a standard that provides guidelines and recommendations for evaluating the quality of software products. It defines a set of quality characteristics and sub-characteristics that are essential for assessing the overall quality of a software product.

The standard outlines eight primary quality characteristics:

Functionality: This refers to the ability of the software to provide functions that meet stated and implied needs when used under specified conditions.

Reliability: Reliability concerns the capability of the software to maintain its performance under stated conditions for a specified period.

Usability: Usability focuses on the effectiveness, efficiency, and satisfaction with which users can accomplish specific tasks in a particular environment.

Efficiency: Efficiency relates to the ability of the software to use resources effectively, such as time, memory, and processing capacity, to achieve the desired functionality.

Maintainability: Maintainability refers to the ease with which the software can be modified, corrected, or adapted to meet new requirements or environments.

Portability: Portability addresses the ability of the software to be transferred from one environment to another, including hardware, software, and organizational contexts.

Compatibility: Compatibility concerns the ability of the software to coexist with other software products in a common environment, without causing interference or unacceptable side effects.

Security: Security focuses on the protection of information and data from unauthorized access, modification, disclosure, or destruction.

These quality characteristics serve as a basis for evaluating the overall quality of a software product and guiding improvement efforts throughout its lifecycle. ISO/IEC 25010:2011 provides a structured framework for assessing software quality, helping organizations deliver products that meet the needs and expectations of their stakeholders.

Benefits of ISO 25010 Certification

Enhanced Customer Confidence

ISO/IEC 25010 certification demonstrates the organization's commitment to delivering high-quality software products that meet specified quality characteristics. This enhances customer confidence in the organization's products and services.

Improved Market Competitiveness

Certification provides a competitive advantage by distinguishing the organization from competitors and showcasing its commitment to quality. This can help attract new customers and retain existing ones.

Better Risk Management

ISO/IEC 25010 certification helps mitigate risks associated with software quality issues by establishing standardized processes for evaluation and improvement. This reduces the likelihood of costly errors, rework, and product failures.

Increased Operational Efficiency

Certification encourages the adoption of efficient practices for software development, testing, and maintenance. This leads to improved productivity, streamlined processes, and better resource allocation within the organization.

Enhanced Stakeholder Satisfaction

By focusing on quality characteristics such as functionality, reliability, usability, and security, ISO/IEC 25010 certification ensures that software products meet the needs and expectations of stakeholders, including customers, users, and regulators.

Global Recognition

ISO/IEC 25010 certification is internationally recognized, providing credibility and assurance to customers and stakeholders worldwide. This can facilitate entry into new markets and partnerships with organizations that prioritize quality.

Who can get ISO 25010 Certification?

ISO/IEC 25010 certification can be obtained by various entities involved in software development, quality assurance, and related activities. This includes:

Software Development Organizations

Companies engaged in developing software products, whether for internal use or commercial sale, can seek ISO/IEC 25010 certification to demonstrate their commitment to delivering high-quality software.

Quality assurance teams

Teams responsible for ensuring the quality of software products within an organization can pursue ISO/IEC 25010 certification to validate their processes and methodologies for evaluating software quality.

Technology providers

Organizations that provide technologies, tools, or services related to software quality evaluation can obtain ISO/IEC 25010 certification to showcase the effectiveness of their offerings.

Software testing companies

Testing firms specializing in conducting software quality evaluations can seek ISO/IEC 25010 certification to enhance their credibility and assure clients of their competency in delivering reliable evaluation services.

Validity of ISO 25010 Certification

ISO/IEC 25010 certification is typically valid for a specific period, usually 3 Years. During this time, the organization must undergo periodic audits to ensure ongoing compliance with the standard’s requirements.

Documents Required for ISO 25010 Certification

The extent of Documented Information differs as per:

Role of Shamkris and Process of ISO 25010 Certification

Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain an accreditation body of success in addition to enhanced performance.

The implementation process is described below:

Time Frame



Day 1

GAP Analysis
Certification Body
Cost Estimates

Week 1

Developing Documents

Week 4

Implementing Management System

Week 8

Internal Audit

Week 10

Self Certification/NoBo
N-C Closing

Week 12

Self Certification/NoBo

Year on Year

Yearly Compliance

Who can issue the ISO 25010 Certification?

Approved Agency
Approved CB


ISO/IEC 25010 certification validates that an organization’s software product quality evaluation processes comply with the requirements and recommendations outlined in the ISO/IEC 25010 standard. It demonstrates the organization’s commitment to delivering high-quality software products.

Any organization involved in software development, quality assurance, software testing, technology provision, or related activities can benefit from ISO/IEC 25010 certification. This includes software development companies, quality assurance teams, technology providers, and testing firms.

ISO/IEC 25010 certification requires organizations to establish and follow effective processes for planning, managing, and executing software product quality evaluations. It also involves assessing various quality characteristics of software products, such as functionality, reliability, usability, efficiency, maintainability, and portability.

To obtain ISO/IEC 25010 certification, an organization must undergo an evaluation process conducted by a certification body. This evaluation typically involves a review of the organization’s documentation, processes, and practices related to software product quality evaluation.

ISO/IEC 25010 certification offers several benefits, including enhanced customer confidence, improved market competitiveness, better risk management, increased operational efficiency, enhanced stakeholder satisfaction, global recognition, and a culture of continuous improvement.

ISO/IEC 25010 certification is typically valid for a specific period, usually three years. During this time, the organization must undergo periodic audits to ensure ongoing compliance with the standard’s requirements.