Shamkris Global Group


What is TL 9000 - Telecom?

TL 9000 defines the quality management system (QMS) requirements for design, development, production, and service provision for the Information and Communication Technologies (ICT) industry.

The TL 9000 standard was developed by and for the ICT industry in 1999 to drive consistency in the quality of products and services down the supply chain through the implementation of a common body of QMS requirements (built on top of ISO 9001) and defined performance-based measurements.

The expected benefits include improved organizational performance, overall cost reduction, increased competitiveness, enhanced customer-organization-supplier relationships, and continual improvement of products and services.

Benefits of TL 9000 - Telecom

Enhances customer/supplier relationships

Continuous improvement in service to suppliers

Continuous improvement of service to subscribers

Standardized quality system requirements

Efficient management of external audits and site visits

Worldwide uniform performance and cost-based measurements

Who can be certified TL 9000 - Telecom?

While many of the adders and measurements are applicable to any organization within the ICT supply chain, others are specific to producers of hardware or software products, or to providers of any of a range of services (such as procurement, installation, call center support or contract manufacturing).

Shamkris Group

Hardware Development

Shamkris Group

Software Development

Shamkris Group

Software Installation

Shamkris Group

Call Centre

Shamkris Group

Information Technology

Shamkris Group

Maintenance of Products and Services

Shamkris Group

Hardware Maintenance

Shamkris Group

Software Maintenance

Document required for TL 9000 - Telecom

The extent of Documented Information differs as per:

Role of Shamkris and Process of TL 9000 - Telecom

Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain an accreditation body of success in addition to enhanced performance.

The implementation process is described below:

Time Frame



Day 1

GAP Analysis
Certification Body
Cost Estimates

Week 1

Developing Documents

Week 4

Implementing Management System

Week 8

Internal Audit

Week 10

Certification Body
N-C Closing

Week 12

Certification Body

Year on Year

Yearly Compliance


TL9000 is a company level certification based on the TL9000 Quality Management System Handbook developed by Quest Forum. … This certification is intended for companies working with telecommunications. Certification is issued by third party certification bodies.

TL9000 implementation has resulted in the following benefits for the telecommunications industry: 1) continuous improvement of service to subscribers; 2) enhanced customer/supplier relationships; 3) standardized quality system requirements; 4) worldwide uniform performance and cost-based measurements; 5) efficient …
In 1998, QuEST Forum developed the TL 9000 Quality Management System to meet the supply chain quality requirements of the worldwide telecommunications industry. … Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry.