Is relevant to all or any types of journey tourism agencies no matter size, geography, cultural & social environment like Day hiking, Zip lining, Climbing, Freefall, Rafting, Mountain biking, Skiing, Snowboarding, pores and skin diving, base jumping, etc.
ISO 21401 - Tourism and Related Services
What is ISO 21401:2018 ?
ISO 21401 standard that has just been published was developed to meet the demands of sustainable tourism development and can be used by any type, size, and geographic location of accommodation establishments.
This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence.
This document is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to:
a) implement, maintain and improve sustainable practices in their operations;
b) ensure conformance with its defined sustainability policy.
Benefits of ISO 21401:2018 Certification
Reduces of risk and increase safety
Deliver products that consistently meet customer requirements and a service that is dependable and can be relied on.
Conformity to regulatory requirements
Continual improvement of processes and resulting operational efficiencies mean money saved.
Improved Stakeholder Relationship
Improve the perception of your organization with staff, customers, and suppliers.
Legal Compliance
Understand how statutory and regulatory requirements impact your organization and its customers.
Improved Risk Management
Greater consistency and traceability of products and services means problems are easier to avoid and rectify.
Proven Business Credentials
Independent verification against a globally recognized industry standard speaks volumes.
Who can be certified ISO 21401:2018 ?
Hiking
Zip Lining
Climbing
Freefall
Rafting
Mountain Biking
Skiing
Snowboarding
Skin Diving
Base Jumping
Document required for ISO 21401:2018
- System Manual
- System Procedure
- Policy
- Objectives
- Mission & Vision
- Standard Operating Procedure (SOP)
- Checklist
- Forms
- Formats
- Records
The extent of Documented Information differs as per:
- Organization’s size
- Activities performed by the organization
- Processes undertaken by the Organization
- Products and services offered by the organization
- The complexity of processes undertaken
- Competence of persons involved
Role of Shamkris and Process of ISO 21401:2018
Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain a certificate of success in addition to enhanced performance.
The implementation process is described below:
Time Frame
Task
Process
Day 1
GAP Analysis
Certification Body
Selection
Cost Estimates
- Finding the GAP between existing system related to ISO requirements
- Selecting the appropriate certification body
- Based on the scope of your business & certification body you choose
Week 1
Developing Documents
- Management System Manual, Management System Procedures, Policy, Objectives, Forms etc.
- Review of Standard Operating Procedures (SOP)
Week 4
Implementing Management System
- ISO Awareness training for the top management and staff
- Implementing a well-documented management system throughout the organization
Week 8
Internal Audit
MRM
CAPA
- Internal audits identifying nonconformities related to ISO requirements
- Management Review Meetings
- Corrective and Preventive Action plan for nonconformities
Week 10
Certification Body
Audit
N-C Closing
- Shamkris acts on your behalf and assists you in the third-party audit
- Closing of any nonconformities identified by the certification body
Week 12
Certificate Issued
- ISO certificates issued for years
- Surveillance Audits yearly
Year on Year
Yearly Compliance
- Support of Yearly documentation for audit
FAQ
This document specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector. This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence.