Shamkris Global Group

ISO 21401 - Tourism and Related Services

What is ISO 21401:2018 ?

ISO 21401 standard that has just been published was developed to meet the demands of sustainable tourism development and can be used by any type, size, and geographic location of accommodation establishments.

This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence.

This document is applicable to any accommodation establishment, regardless of its type, size or location, that wishes to:

a) implement, maintain and improve sustainable practices in their operations;

b) ensure conformance with its defined sustainability policy.

Benefits of ISO 21401:2018 Certification

Reduces of risk and increase safety

Deliver products that consistently meet customer requirements and a service that is dependable and can be relied on.

Conformity to regulatory requirements

Continual improvement of processes and resulting operational efficiencies mean money saved.

Improved Stakeholder Relationship

Improve the perception of your organization with staff, customers, and suppliers.

Legal Compliance

Understand how statutory and regulatory requirements impact your organization and its customers.

Improved Risk Management

Greater consistency and traceability of products and services means problems are easier to avoid and rectify.

Proven Business Credentials

Independent verification against a globally recognized industry standard speaks volumes.

Who can be certified ISO 21401:2018 ?

Is relevant to all or any types of journey tourism agencies no matter size, geography, cultural & social environment like Day hiking, Zip lining, Climbing, Freefall, Rafting, Mountain biking, Skiing, Snowboarding, pores and skin diving, base jumping, etc.


Zip Lining




Mountain Biking



Skin Diving

Base Jumping

Document required for ISO 21401:2018

The extent of Documented Information differs as per:

Role of Shamkris and Process of ISO 21401:2018

Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain a certificate of success in addition to enhanced performance.

The implementation process is described below:

Time Frame



Day 1

GAP Analysis
Certification Body
Cost Estimates

Week 1

Developing Documents

Week 4

Implementing Management System

Week 8

Internal Audit

Week 10

Certification Body
N-C Closing

Week 12

Certificate Issued

Year on Year

Yearly Compliance


This document specifies environmental, social and economic requirements to implement a sustainability management system in accommodation establishments in the tourism sector. This document applies to the aspects that can be controlled by the accommodation establishments and over which they can exert influence.