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ISO/TS 54001:2019 - QUALITY MANAGEMENT SYSTEM

What is ISO/TS 54001:2019 QMS?

 

This International Standard specifies requirements for a quality management system when an organization:

a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and

b) aims to enhance customer satisfaction through the effective application of the system, including processes for improving the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

All the requirements of this International Standard are generic. They are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

NOTE 1: In this International Standard, the terms “product” or “service” only apply to products and services intended for, or required by, a customer.

NOTE 2: Statutory and regulatory requirements can be expressed as legal requirements.

This document specifies requirements for a quality management system where an electoral organization:

— needs to demonstrate its ability to manage elections by secret ballot, to provide reliable, transparent, accessible, and fair results that comply with electoral requirements;

— within the established legal framework, aims to enhance the trust and confidence of citizens, candidates, political organizations, and other electoral interested parties through the effective implementation of the electoral quality management system, including processes for continual improvement.

NOTE 3: Electoral bodies can be constituted to reflect local legal requirements.

NOTE 4: In this document, the term “product” only applies to the electoral service provided by an electoral body.

This document is applicable to the election period, including pre-election and post-election activities or processes.

This document is applicable to all electoral bodies involved in any aspect of the electoral process, whether they are permanent organizations or temporary organizations established in support of a particular election period.

Benefits of ISO/TS 54001:2019 QMS Certification

Deliver Electoral Services

Meet the Expectation of Voters

Meet the Expectation of Candiates

Political Organization

Improving Electoral System

Who can be certified ISO/TS 54001?

ISO/TS 54001: 2019 applies to any organization regardless of size or industry. More than a million organizations from more than 160 countries have implemented the ISO/TS 54001 standard requirements on their quality management systems.

All the requirements of this International Standard are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.

Electoral Agencies

Union

Panchayat

Assembly

Society

Document required for ISO/TS 54001:2019 QMS

  • System Manual
  • System Procedure
  • Policy
  • Objectives
  • Mission & Vision
  • Standard Operating Procedure (SOP)
  • Checklist
  • Forms
  • Formats
  • Records

The extent of Documented Information differs as per:

  • Organization’s size
  • Activities performed by the organization
  • Processes undertaken by the Organization
  • Products and services offered by the organization
  • The complexity of processes undertaken
  • Competence of persons involved

Role of Shamkris and Process of ISO/TS 54001 Certification

Shamkris adopts a results-oriented approach to effective system implementation in the organization. A simple and practical method of system implementation helps organizations increase business efficiency and sustainability. Shamkris supports 100% documentation to obtain a certificate of success in addition to enhanced performance.

The implementation process is described below:

Time Frame

Task

Process

Day 1

GAP Analysis
Certification Body
Selection
Cost Estimates

  • Finding the GAP between existing system related to ISO requirements
  • Selecting the appropriate certification body
  • Based on the scope of your business & certification body you choose

Week 1

Developing Documents

  • Management System Manual, Management System Procedures, Policy, Objectives, Forms etc.
  • Review of Standard Operating Procedures (SOP)

Week 4

Implementing Management System

  • ISO Awareness training for the top management and staff
  • Implementing a well-documented management system throughout the organization

Week 8

Internal Audit
MRM
CAPA

  • Internal audits identifying nonconformities related to ISO requirements
  • Management Review Meetings
  • Corrective and Preventive Action plan for nonconformities

Week 10

Certification Body
Audit
N-C Closing

  • Shamkris acts on your behalf and assists you in the third-party audit
  • Closing of any nonconformities identified by the certification body

Week 12

Certificate Issued

  • ISO certificates issued for 3 years
  • Surveillance Audits yearly

Year on Year

Yearly Compliance

  • Support of Yearly documentation for audit

Who can issue the ISO/TS 54001 Certification?

Approved Agency
Approved CB

FAQ

This standard is a specialized version of ISO 9001 that applies to electoral organizations at all levels of government. It ensures that elections are managed in a transparent, fair, and efficient manner, maintaining public trust and meeting legal requirements.

This standard is applicable to:

  • Government electoral bodies managing elections

  • Independent election commissions

  • Organizations overseeing voter registration and election logistics

  • Temporary electoral bodies formed for specific election periods

    • Ensures transparent, fair, and credible elections

    • Strengthens public trust in electoral processes

    • Improves electoral planning, management, and execution

    • Ensures compliance with legal and statutory requirements

    • Enhances efficiency in voter registration, ballot management, and results processing

    • Supports continuous improvement of electoral processes

ISO 9001 for Electoral Organizations applies to the entire election cycle, including:

  • Pre-election activities (voter registration, candidate nomination, election logistics)

  • Election day operations (ballot distribution, polling station management, vote counting)

  • Post-election activities (result verification, dispute resolution, audit processes)

Electoral organizations can demonstrate compliance by:

  • Implementing a Quality Management System (QMS) for elections

  • Ensuring elections meet legal and regulatory requirements

  • Conducting internal audits and evaluations

  • Seeking third-party certification for independent verification

ISO 9001 for Electoral Organizations is not mandatory, but many electoral bodies adopt it to ensure transparent, efficient, and legally compliant elections.

Yes, SMEs can implement ISO 28001:2017. The standard is scalable and can be taThe certification timeline varies based on the size and complexity of the electoral body, but it typically takes a few months to develop processes, conduct audits, and complete certification.ilored to the size and complexity of the organization.

To obtain certification, an electoral body should:

  1. Develop and implement an electoral quality management system

  2. Ensure compliance with electoral laws and regulations

  3. Train staff on quality management and electoral procedures

  4. Conduct internal audits and process evaluations

  5. Engage a certification body for an external audit

  6. Address non-conformities and complete certification